Innovation happens to be things that we as a nation need to ponder on.
The Government should consider ways and means to empower the masses. There should be mass scale automation of government offices and processes. This automation of govt should also focus on one point of contact for all works for a common man. There should be just one point of contact for the customer whether it is police or electricity or Municipal corporation or other civic bodies. Back end integeration can be done along with a process of escalation in case the query is not resolved. Systems and Processes should be built in which the number of escalations should be given prominent position for promotion of govt employees and if a request is not resolved it should be escalated to the highest level possible. This will greatly reduce corruption and also avoid leakage of revenue for the govts . all offices should be linked together to allow free flow of information.
Friday, October 19, 2007
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